Get in touch
Whether you have a specific requirement, a technical question, or want to explore how we can support your fleet — our team is ready to respond.
General Enquiries
Questions about our services, capabilities, or initial project discussions.
contact@duncansystem.comTechnical Support
Existing clients requiring technical assistance or system support.
support@duncansystem.comBusiness & Partnerships
Vendor relationships, partnership proposals, and business development.
hi@duncansystem.comSend a Message
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Headquarters
Sheridan, Wyoming
United States of America
Wyoming LLC — incorporated in the United States.
Response Time
Direct Email
Common questions
What types of vessels do you work with?
We work with all classes of commercial vessels — tankers, bulk carriers, container ships, offshore support vessels, FPSOs, and more. Our solutions are designed to scale appropriately for both single-vessel operators and large fleet managers.
Can you support vessels already at sea?
Yes. Remote technical support is a core capability. We can diagnose, troubleshoot, and in many cases fully resolve system issues remotely, regardless of vessel location. For issues requiring hands-on work, we coordinate with local certified engineers globally.
Do you provide vendor-neutral advice?
We aim to be as vendor-neutral as possible. Our recommendations are based on technical fitness-for-purpose and client operational needs — not supplier incentives. Where we have established partnerships, we disclose them clearly.
How quickly can you respond to a support request?
Response times depend on the severity of the issue. Critical system failures receive immediate escalation. Our standard support SLA is designed to minimize vessel operational disruption. Contact us to discuss support agreement options.